Implementation of Microsoft Dynamics 365 / CRM for the CEMEX company.
Project was realized as part of a large scale digital transformation project - CEMEX GO.
Main integrator, NEORIS company, has selected ART&MIS developers and consultants to be part of a international team to develop a robust and powerful customer service tool.

Main areas

  • Support and development of business processes
  • Quote system
  • Customer support and service system
  • ERP integration (SAP)
  • Integration with customer service portal

Main charakteristics

  • System was implemented for several key countries / thousands of users at once
  • There are simultaneously three production instances: USA/LATAM, EMEA, ASIA
  • There were several implementation teams from different time zones: Mexico, Czech Republic/ Spain, India
  • Implementation and development are executed according to the agile methodology through 3 weeks long sprints