CEMEX
Implementation of Microsoft Dynamics 365 / CRM for the CEMEX company.
Project was realized as part of a large scale digital transformation project - CEMEX GO.
Main integrator, NEORIS company, has selected ART&MIS developers and consultants to be part of a international team to develop a robust and powerful customer service tool.
Main areas
- Support and development of business processes
- Quote system
- Customer support and service system
- ERP integration (SAP)
- Integration with customer service portal
Main charakteristics
- System was implemented for several key countries / thousands of users at once
- There are simultaneously three production instances: USA/LATAM, EMEA, ASIA
- There were several implementation teams from different time zones: Mexico, Czech Republic/ Spain, India
- Implementation and development are executed according to the agile methodology through 3 weeks long sprints
